Core computing and network services at Fakir Fashion Ltd. are provided by Information Technology (IT) Services, which ensures safe and secure access to enterprise systems and resources through Internet and Intranet network.


Core computing and network services at Fakir Fashion Ltd. are provided by Information Technology (IT) Services, which ensures safe and secure access to enterprise systems and resources through Internet and Intranet network.
IT Operations Center strives to reduce both the duration and impact of outages of systems provided by IT Services. This is done through effective monitoring, timely and high-quality communication and alerting and consistent tracking of incident progress.



Administrative Services
Responsible for the human resources RFID system, biometric system, maintain an effective staffing level with continual training and improvement and other administrative support functions.


Customer Services
Customer Services is responsible for organizational relations, computer repair, and the Solution Center (help desk). Provides a single point of contact to IT Services; assists end-user and staff with computing and telecommunications questions and problems.


Networks & Communications
Responsible for supporting the computer infrastructure services required for the organizationís operations and administrative systems under Gigabits Fiber Optic Networking, Cisco VPN, L2/L3 Switches and Routers such as Cisco Catalyst 3750-X and Catalyst 2960-X Series switches.


Systems & Operations
System engineers maintain Data Center operations and performance including availability, utilization, throughput and latency, establishing secure connectivity between various devices, Cisco TelePresence Video Conference System and DELL Power Edge Servers. Services include server authentication, central file services, e-mail and software systems developments. The S&O is also responsible for after-hours operations, network switch replacement, and end-user troubleshooting for various systems and services.